Returns & Refunds
RETURNS & REFUNDS
We want you to love your GOIFVORO purchase. If something isn't right, our support team is here to help.
30-DAY RETURN POLICY
You may request a return within 30 days of receiving your order.
To qualify for a return, the item must be unused, undamaged, and returned in its original packaging with all accessories and components included. Proof of purchase is also required.
HOW TO REQUEST A RETURN
To begin a return, please contact us through our Contact Us page and provide:
- Your order number
- The reason for your return
- Photos or videos if the item is damaged or defective
Please do not send your item back before receiving return instructions from our support team. Unauthorized returns may not be accepted.
RETURN SHIPPING
If the return is due to a change of mind, an incorrect item ordered, or another personal reason, the customer is responsible for return shipping costs.
If you receive an incorrect, damaged, or defective item, please contact us as soon as possible. After reviewing the issue, we will provide an appropriate replacement or refund solution.
DAMAGED OR DEFECTIVE ITEMS
Please inspect your order after delivery.
If your item arrives damaged, defective, or incomplete, contact us with your order number and clear photos or videos showing the issue.
Our team will review your request and help arrange a replacement or refund when approved.
NON-RETURNABLE ITEMS
Returns may not be accepted for:
- Items damaged through misuse or improper handling
- Items with missing parts or accessories
- Items returned without their original packaging
- Final-sale items or gift cards
- Unauthorized returns
REFUNDS
Once your returned item has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow several business days for your bank or payment provider to process the refund.
ORDER CANCELLATIONS
If you need to cancel or change an order, please contact us as soon as possible.
We cannot guarantee cancellations or changes after an order has entered processing or has already shipped.
EXCHANGES
For the fastest service, please contact our support team with your order number and the item you would like to exchange.
Exchange availability depends on product inventory.
NEED HELP?
Have questions about a return or refund? Contact our support team and include your order number so we can assist you faster.